Ewhurst, Ellens Green & Walliswood Broadband

I am very excited to report that Pitch Hill area residents and businesses have responded overwhelmingly in favour of the pure fibre network proposal from Box Broadband Ltd. Jeannie Cameron and her helpers have worked incredibly hard to contact all premises in the area and answer the multitude of questions about the ambitious plans to provide a world class broadband, TV and telephone service in this challenging terrain. Box Broadband’s engineering contractor and sister company Boxcom Network Services Ltd already has an active base in Ewhurst, and much of the planning has already been done, so it is hoped that construction of the Pitch Hill Network can start as early as next month (July 2019).

Anyone who has received details from Jeannie but not yet asked to be included should do so urgently to pitchhillbroadband@gmail.com. The exact route has not yet been finalised, so those in the surrounding area who did not receive Jeannie’s invitation should quickly register their interest at www.boxbroadband.co.uk or contact Box at enquiries@boxbroadband.co.uk or 0330 113 0180.

I also heard that Box recently took a call from a resident whose Internet connection had been down for weeks with no resolution in sight; he was losing bookings and unable to run his business. Box connected him the next day to  their 1 Gbps service, for which he was very grateful.  Being local, Box has the flexibility to provide this type of great customer experience and really make a difference in the community.

The Challenger Magazine (June 2019 Cranleigh edition) has published an interview with Graham Sargood, Box Broadband Ltd CEO, answering questions such as:

• What services do Box Broadband offer?
• What is your background?
• How is the company financed?
• What are the plans for Box Broadband?

Click here to read the article online

The following postcodes have been added since the last Box Broadband network coverage update. These are confirmed live with premises now connected to Gigabit broadband services.

Box Broadband have recently opened a Sales office in Cranleigh. Graham Sargood, the CEO (Chief Executive Officer) is based there while building the fibre link to Cranleigh.

Box Broadband Limited
The Old Bakery, Collins Court, 39 High Street
Cranleigh GU6 8AS
0330 113 0180

Local support staff remain based in Ewhurst on 0330 113 0180.

Dear All,

You have no doubt seen the Box Broadband engineers getting closer toward Pitch Hill.  Things have certainly moved on from that Ewhurst Village Hall meeting I organised in November 2017 – and within a couple of weeks Box will be in a position to provide a very clear cost to bring full fibre broadband to Pitch Hill.

Once the cost is known we will then each be in a position to decide whether it is something we each wish to proceed with or not.   It is expected that we will have a window of time to decide to be in or out.

This circulation list was formed mainly from those who contacted me after I originally letter-boxed.  There may well be more people on Pitch Hill who did not advise interest at that time and if so, please ask your neighbours to send me an email and I’ll include them in the communications.   It is also likely that I will letterbox Pitch Hill again to ensure that everyone is included with the latest information – volunteers welcome!

Box has now opened an office in Cranleigh. Here is the website:  https://www.boxbroadband.co.uk

Thank you to Chris Box for sticking with Pitch Hill despite the odds!

Kind regards,  your neighbour

Jeannie Cameron
Windmill House
Pitch Hill

Box Broadband have also confirmed that they are now expanding into Cranleigh.

“We aim to have some parts live from June onwards. The post codes aren’t yet included in our checker on the website but we will add these later.”

Two more roads have now been added to our pure fibre network:

Please help to grow our network by encouraging everyone with premises in these roads to call Box Broadband on 0330 113 0180 or visit www.boxbroadband.co.uk and order a hyperfast Gigabit connection, available right now.

Please note that Gigabit (1000 Mbps) refers to the capability of the connection. Box Broadband Ltd have quoted an “average upload and download speed of 500Mb” on recent advertising, with “estimated speed 500Mb-900Mb upload & download”. Speed test results for gigabit connections will vary considerably for many reasons, not least the load on the server sending and receiving the test data. Yesterday I clocked speed test results between 273 and 976 Mbps, with the average being 768. The more important point is that a large family each with multiple devices can just get on with their online lives without conflict.

Box Broadband Ltd has now activated their first connection in Furzen Lane, Ellen’s Green. This marks completion of the (Phase 1) Ewhurst, Ellen’s Green and Walliswood network first announced in March 2017. Happy new subscribers Katy & Steve Pocock write:

Many thanks to the team for all your hard work to get us connected on Friday. We are delighted with the result – we have upload / download speeds in excess of 800MB/s. We really appreciate the hours and effort that everyone put in to make it happen, the team have regularly gone above and beyond the call of duty over the last few weeks in the mud and rain.

I would like to add my own effusive thanks and congratulations to Chris and his team, especially for persevering with the project when obstacles seemed insurmountable and anyone else would certainly have given up.

This first network is still being extended, and currently covers the following postcodes.

Please do encourage everyone with premises in these roads to call Box Broadband on 0330 113 0180 or visit www.boxbroadband.co.uk and order a pure fibre connection now. Remember that existing contracts can be terminated early if price or other terms are changed, or by negotiation (when the fee is often minimal), so that the benefits of hyperfast 800 Mbps can be enjoyed right away. Alternatively, some prefer to run two services in parallel for a few months. The more customers who take our new gigabit broadband service, the faster it can expand into surrounding areas.

Box Broadband Ltd are now installing gigabit (1000Mbps) connections funded by the Gigabit Broadband Voucher Scheme, a government grant. Gigabit vouchers can be used by small businesses and the communities surrounding them towards the installation cost of a Box connection. Many businesses and home workers can claim £2,500 and residents get £500 vouchers as part of a group project. This will be a key source of funding for expansion of our existing pure fibre network, so Box Broadband staff are highly motivated to advise and help you and your neighbours to claim. Please call them on 0330 113 0180 for further details; the scheme will end when the allocated funds have been claimed, so do not delay. Residential applications need to be linked to a local SME or micro-enterprise, but of course Box will organise this for you.

Today is the first anniversary of my excellent Pure Fibre connection from Box Broadband becoming live. Naturally the connection quality remains first class, and the Box team have now proven their ability to maintain the network efficiently, repairing even the malicious cutting of fibre cables within hours, working through the night. For various reasons I am still using an elderly laptop too far from the router, resulting in poor Wi-Fi performance in my office. Whilst entirely my responsibility, the locally based Box support have been very willing to help with diagnosis, and I recently installed a spare pair of Power-line adapters as a short term solution.

There’s more good news in Ellen’s Green; I understand that all the necessary way-leaves and permission are now in place and construction progresses apace. Sincere thanks to all who helped drive take-up in support of this, and we look forward to final completion of this section soon.

We are fast approaching the first anniversary of our pure fibre network going live, yet premises in Ellen’s Green still await connection. Completion of this “bridgehead” network remains the top priority, so I will continue to focus attention here until done. Ground works are now underway in Furzen Lane, and will work back towards the junction with the B2128, where construction is nearly complete. A wayleave is needed from Waverley before these two sections can join up, and this is now close to agreement. We can help to drive this forward by encouraging all premises along the route to order the Box Broadband service now. If already available, then this will boost the necessary income stream, and if not yet available then it will provide ammunition for getting permissions and overcoming other obstacles, and ensure residents are connected as soon as possible.

Please speak to anyone you know with premises in or near the following roads, and if not already connected, ensure they understand the benefits and that Box Broadband is not just another ISP but is offering an unique opportunity.

• Furzen Lane, Ellen’s Green
• B2128 Horsham Road (Furzen Lane to Somersbury Lane)
• Somersbury Lane
• Horsham Lane, Ewhurst
• The Green, Ewhurst
• Lilyfields Chase
• Plough Lane, Ewhurst
• North Breache Lane
• Lower Breache Road
• Horsham Road, Walliswood
• Froggetts Lane
• Walliswood Green Road
• Oakfields, Walliswood
• Okewood Hill (West)

A few reasons to switch:

• Ultrafast or hyperfast upload and download, up to 1000 Mbps, in any location, with unlimited usage
• Brand new pure fibre optic cable right into your premises, entirely separate from old phone lines
• Customer support based in Ewhurst office
• Top quality WiFi router with optional MESH extension
• Optional bundled phone and TV services or complete flexibility
• Can be run alongside the old services, or can completely replace them and eliminate the BT phone line
• Get it using the Gigabit Broadband Voucher Scheme

Call Box on 0330 113 0180 or email enquiries@boxbroadband.co.uk

I run a small business from home and my husband is a remote worker for an IT company. We have lived in Ewhurst and latterly Ellen’s Green for nearly 20 years. As our work and family internet demands have increased (we have two teenage children) we have become increasingly frustrated with the poor service available from BT and limited alternative options. We have two broadband connections into the house but often experience problems, especially in the evening. We’ve explored 4G (no signal), satellite (ditto) and a recent enquiry to BT for direct to home broadband was quoted at a five year cost of £45,000.

My husband attended the Box Broadband open meeting held last year and we registered our interest soon after that – we welcome the opportunity to access ultrafast broadband as it means we will be able to continue to work from home and enjoy video and music streaming at any time of the day. We’re also aware that property values are affected by internet speed and don’t want to be left behind other areas with a better service. We intend to move our telephones to an internet-based service once we are connected, as we have used this in the past and found it very simple and reliable. I would encourage everyone to consider signing up to Box Broadband – for most residents it is likely to offer a far superior service for less money. As our kids said – it’s a no brainer!

After the successful meeting at the Ewhurst village hall in November, a small steering group of Pitch Hill Residents, met with Chris Box to take matters forward.

Various routes were discussed and planned for and routes were walked to check feasibility and eventually a route was settled on and residents around the route were contacted and discussed permissions etc. This route was to come up Pitch Hill between Barhatch Lane and Shere Road, along Coneyhurst Road and up Pitch Hill. Box is ready to start the digging and has secured the route for most of the way but needs the final approval of some of the landowners for the final stretch north.

As a result of this wait Box has begun works in other parts of the country and Pitch Hill Broadband residents steering group are now investigating alternative route options potentially coming across from the East toward Coneyhurst Lane and then up the hill.

Local Pitch Hill residents in the Steering Group have given a lot of time and been extremely active with Box behind the scenes to get things moving and things are on the brink of happening. This is the best chance that Pitch Hill has to get internet fibre and if we lose this opportunity we will have status quo internet for years to come.

Should anyone want any information please write to the steering group via Jeannie Cameron at pitchhillbroadband@gmail.com

The Box pure fibre service is now live along the whole of Somersbury Lane, and work has progressed up to Pollingfold Manor on the B2128, awaiting SCC inspection before work starts on the next stretch up towards Furzen Lane.

According to the last report from Chris, Boxcom is still waiting for permission from Waverly Council for the fibre to cross The Green. Apparently Val Henry has promised a resident that she will investigate and assist if possible.

The summer holiday finally provides an opportunity to write, various family matters having consumed my available time and energy since January. Meanwhile, our Box Broadband pure fibre 200 Mbps connection has efficiently worked exactly as hoped; fast and reliable.

We have had quite a few power cuts over these seven months, and had I time to purchase and install a UPS, it would have avoided any interruption to the service. As it is, sometimes the connection has recovered by itself after a cut, but other times we had to reset the router, perhaps because the power “spikes” as it comes back on. Once reset, connection speed has never decreased, unlike previous services from BT Openreach.

My VoIP experience

One change I did find time for was the switch to VoIP, so that we could terminate the “copper” phone line rental, and thus bring total monthly costs back to their previous level. We wanted to keep our landline number, and worked out that usage based call charges will be cheaper for us than the call inclusive package offered by Vonage. I also felt confident enough to configure VoIP myself, so did not really need the higher level of customer support available when taking Vonage via the Box web link. I looked at Voipfone and Sipgate offerings, and chose Voipfone because they are UK based and responded to all my questions very quickly and helpfully. But Sipgate does work out cheaper for almost identical service otherwise, and at least two locals are happily using it.

I also had to decide whether to buy a device to interface our existing DECT phones to the Box router, or to buy new phones designed for VoIP. Since our existing phones are a few years old and have some less than ideal features, we decided to buy two new Gigaset C430HX handsets and N300IP VoIP base station from VoIPon. The result is a far more capable phone system. For example, we can take two calls at the same time, voice messages are automatically forwarded by email, and I can take or make “landline” calls on my mobile phone when away from home, thus giving the impression of working from home as usual (since the VoIP caller ID is set to our landline number).

It’s now over six months since we had our internet upgraded to full fibre with Box, and David has asked me to write about my experience. Overall, it’s been great, whilst it’s hard to pin point one thing, it is the whole faster internet package that just makes modern life easier. The service has been very reliable, a couple of small outages at the beginning during the beta testing phase but since then it’s been functioning perfectly. I will pick out some of the capabilities that make Box so good for our family.

When working, I am often required to download very large files. These only become available at 7am for the next working day, and are occasionally updated during the UK working morning. Previously, when working from home, I would set the download off when I woke up, and then would have it to work with, maybe, by mid-day. With Box, it takes 5 minutes – and if I bothered to plug my computer into network cable, rather than Wi-Fi, it would be quicker still! Furthermore, it means that if both my wife and I are working from home, (e.g. to do child care shifts when a child is off school sick, or for holiday) we are able to do it without competing for internet bandwidth.

We have also completely swapped away from BT as our phone provider. If I was in an area where we actually had a mobile signal, I would have just used those, but as mobile coverage in our house is non-existent we still needed a landline. However, some years ago, I chose a 3rd party VoIP provider and connected some VoIP phones in the house to enable us to call abroad for less than BT rates. This VoIP provider has a greatly enhanced service compared to BT – we now get missed call notifications and answer phone messages delivered by email, so no longer have to wait to get home before finding out that someone called us. Whilst we did have this before Box, it required quite a lot of manual setup due to the slow internet speed.

We also appreciate the internet connection speed at home when we are not there. I can remotely drop into our cameras to check around the house, for example, I did this to check that a parcel had been picked up by a courier:

In addition, I would like to also mention that whilst we were on holiday, our power tripped. Seeing that we had lost internet connection for a while, Box telephoned and then emailed me to check that all was ok. I would never had got that level of care from our previous ISP!

Oh, and of course, video streaming has become a smooth affair, no longer do I ever see the spinning disc whilst waiting for iPlayer or a film to download, and am now able to stream UHD contents which isn’t possible unless the internet connection gets at least 20-25Mbps.