Category Archives: FAQ
At least one resident has recently fallen victim to a “phishing” email they received. Clicking on a plausible looking link apparently compromised their entire address book. Emails like this are often sent from your own contact addresses, so it looks … Continue reading
FTTC VDSL “fibre” services are now available to order in many parts of Ewhurst. Use the BT Wholesale availability checker to establish whether you can now place an order; if the paragraph about “WBC FTTC Broadband” starts with “Your cabinet … Continue reading
Wireless broadband is often proposed as the solution for outlying properties, unable to get a decent ADSL or FTTC VDSL connection. Unfortunately for many in and around Ewhurst, not only are the phone lines long and “noisy”, but we are … Continue reading
FTTC will become available at different times in different Ewhurst locations. This is because each street cabinet has to be individually upgraded, and normally a second cabinet must be installed nearby. Cranleigh exchange was FTTC enabled at the end of … Continue reading
The BT Wholesale checker provides details of the services apparently available for your line from BT Wholesale via various service providers, including services expected soon. The FTTC section should give a speed estimate for most Ewhurst and Cranleigh telephone lines, … Continue reading
Your FTTC (VDSL) connection speed will depend on the length and quality of the “twisted pair” (copper and/or aluminium wire) connecting you to whichever BT street cabinet services you.
BDUK has defined Superfast Broadband as having a potential headline access speed of at least 20Mbps, with no upper limit. The communications regulator, Ofcom, says “Superfast broadband is generally taken to mean broadband products that provide a maximum download speed … Continue reading
Surrey County Council (SCC) want to achieve 100% “superfast broadband” coverage in Surrey by 2013*.
Not long ago, the government wanted everyone in the UK to have “superfast” broadband by 2015, but have now had to lower their sights. At present the government aims to ensure that 90% of “people in each local authority area” … Continue reading
Please also read this excellent article: http://www.increasebroadbandspeed.co.uk/guide In principle, a poorly performing broadband connection can often be improved.
No, you should be able to continue using your existing broadband service if you wish,
No, ADSL modems will not work with FTTC
The guys over at thinkbroadband have answered this one really well for us; click here to find out. Excellent piece explaining the practical advantages of fibre over copper, and thus FTTP over FTTC. (Note the second half is aimed at … Continue reading
In March 2013, monthly charges for “fibre” broadband services using FTTC (Fibre To The Cabinet) start at around £16 plus line rental. Note that all FTTC services from the Cranleigh exchange use the BT Openreach network, but must be ordered from … Continue reading
If you change your service provider (e.g. to benefit from a FTTC product) then you may have to change your email address.
Having browsed the site you may now be wondering whether you are getting the connection speed you are paying for.