Category Archives: Connection Faults
A Sky FTTC (fibre to the cabinet) customer in Peaslake Road has reported an issue with the cabinet near the Bulls Head (BT Openreach PCP 20). His connection speed is usually around 10.5 Mbps but on 14th January it dropped to 4.7 Mbps and there … Continue reading
ThinkBroadband have reported that a significant number of Plusnet customers experienced poor connection speeds on Saturday. Performance has since returned to normal.
Walter thinks that most lines were back in service before the weekend, but one was only fully restored at 9pm yesterday and Openreach are still working in the village today. According to the workmen, three or our cables were stolen, … Continue reading
Some Ewhurst telephone and ADSL broadband services have been restored this morning. Those confirmed so far are on cabinet 18. Thanks to the BT Openreach engineers for working hard to restore the cable and services as soon as possible in these … Continue reading
BT have now confirmed our cable theft. Whilst I have not yet found this incident listed on any BT web site, the following report (which presumably came from BT) appears on the TalkTalk service status page at http://www.talktalk.co.uk/service-status/ as follows … Continue reading
It appears that much of Ewhurst is without telephone and ADSL (non FTTC) broadband services today (16/01/2013). The BT service status page contains the following report: Sat 12/01/2013 at 09:49 Due to suspected Cable Thefts & damage caused by 3rd … Continue reading
This question from Tony is typical: “Following a recent problem on my line, BT Openreach carried out work on the cable junction boxes in Wykehurst Lane. My line became operational again BUT the speed dropped from 2Mbps to just 1.4Mbps. … Continue reading
A new BT line fault report from Walter: I am very sorry to report on an unacceptable situation yet again in Peaslake Road. Two residents have been seriously inconvenienced, and one has suffered serious business losses, due to the poor … Continue reading
The heavy rain yesterday appears to have caused faults on at least three phone lines in Horsham Lane, and the temporary loss of associated broadband connections. Water was seen gushing from a BT manhole cover, and a BT van was … Continue reading
From Walter: Many will be all too well aware of the loss of mains power during the recent storms. The picture below shows the automatic texts I receive on my iPhone from one of the better Service Providers for a broadband … Continue reading
Many are aware that there is no BT Universal Service obligation for any broadband product and that BT’s field staff use their best endeavours to improve poor performance. However many are all too painfully aware of the sub-standard line conditions:- … Continue reading
At least one Ewhurst business suffered intermittent connection problems last week, apparently due to faulty BT equipment. Here is the explanation from Zen:
The recurring problem experienced by at least two of us on Horsham Lane reared its head again yesterday.
Hello everybody, A resident has pointed out that they have received an e-mail from BT about an upgrade to the BT Network. I expect this is what has been called 21st Century upgrade but seems to have been renamed since. … Continue reading
Just seen an Openreach van at the The Green. Engineer was working in the cabinet when I went to Cranleigh but was down the manhole nearby when I came back. I suffered after another bad patch 23-25th with crackly line, … Continue reading
Andrew has reported a connection problem as a “response” here.
I had to reboot the routers for both our connections (Zen and O2) over the weekend. I suspect that this may have been due to further work required following the Cranleigh exchange upgrade last week. So if anyone is still … Continue reading
My Zen connection went down for a few hours following the upgrade early on Tuesday morning, but when it came back I was pleasantly surprised to see a small but significant speed improvement of around 18% in download throughput. Hopefully … Continue reading
As I write this, my Zen connection on BT line has been down since 09:25, along with many connections on BT lines on 60 different exchanges; according to the BT outage page on Zen’s site. Zen support tell me this … Continue reading