BT Openreach Works Alert

Just seen an Openreach van at the The Green. Engineer was working in the cabinet when I went to Cranleigh but was down the manhole nearby when I came back. I suffered after another bad patch 23-25th with crackly line, but for now seems back to normal 1.6Mb so fingers crossed the engineer doesn’t do any damage whilst he is fixing someone else’s line, which is the common course of events! Kind regards, Andrew.
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8 Responses to BT Openreach Works Alert

  1. Top Print says:

    Crackly line syndrome strikes AGAIN – Monday 9th May morning 10am and immediately takes the broadband down. Voice line quality seems better today (Tuesday) but speed tests are dire. This from BT’s speedtester site
    Download speedachieved during the test was – 292 Kbps
    For your connection, the acceptable range of speeds is 50-500 Kbps.
    Additional Information:
    Your DSL Connection Rate :768 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is – 350 Kbps

  2. David Nye says:

    If you have time, it would be very interesting to run (and log) the BT speed test every hour or so (as well as when you suspect a change in performance), and see whether your IP profile (which acts like a dynamic connection speed cap) is increased promptly when your connection rate improves significantly. Although you also need to ensure your router/modem is logging all connection attempts, and save the log, since you may not be aware of brief dips in connection/sync speed otherwise (I think the poorest connection rate/speed will determine the IP profile over time). This will not help the noisy line of course, but will at least inform you (and us) whether you need to get your ISP to request a reset of the IP profile when the noise abates.

  3. Top Print says:

    I must have been lucky before and got the Glasgow customer service but this time I got through to Mumbai each time I called (5 times!). They go through this standard script about master socket, unplug, reset router etc. (which actually is a dumb thing to do as it merely serves to flag the line is still going up and down and will delay the IP profile (BRAS) being automatically reset).

    The profile had been sitting at 135kbps for four days (the lowest speed that broadband can drop to). By rights, with a DSL connection speed having recovered to 1.8Mb almost immediately this should have flagged automatically that a 1000+% increase from 135kps to 1500kps was possible and trigger a very rapid recovery in c8 hours. The fact it sat at 135kbps for 4 days can either mean that they finally escalated the call to ‘Level 2′ which is mumbai speak for submitting a request to BTwholesale to manually reset the IP profile, or it has simply taken the 120hours to automatically reset which is what the old ‘unadaptive’ system would do.

    So here is the new profile .. hopefully back to normal for a few days at least.
    Download speedachieved during the test was – 1391 Kbps
    For your connection, the acceptable range of speeds is 400-2000 Kbps.
    Additional Information:
    Your DSL Connection Rate :1856 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is – 1500 Kbps

    Results from test run at

    13/05/2011 11:00:56 1416 Kbps 369 Kbps
    13/05/2011 08:27:14 120 Kbps 100 Kbps
    12/05/2011 10:05:32 120 Kbps 373 Kbps
    11/05/2011 09:22:28 112 Kbps 236 Kbps
    10/05/2011 13:55:47 120 Kbps 346 Kbps
    10/05/2011 10:11:05 112 Kbps 369 Kbps
    10/05/2011 08:24:28 312 Kbps 369 Kbps
    09/05/2011 15:17:47 320 Kbps 369 Kbps
    09/05/2011 09:24:28 1312 Kbps 364 Kbps

  4. David Nye says:

    Wow, thanks Andrew, fascinating and very useful stuff. You have obviously been doing a lot of research! If I had more time I would post a report on all this on Kitz to see if anyone there can confirm which explanation is more likely and how common a problem it is. Surely the IP profile was “only” at 135 for 3 days and 2 hours-ish though? It seems to have been at 350 for the first day, suggesting that there was actually another noise event on 10th causing an even lower connection speed? I’m guessing your modem/router does not keep connection speed logs, since you have not mentioned it?

  5. Walter says:

    Hi Andrew,

    Just a small word of comfort. When you are eventually transferred to the 21CN network the IP profile usually adjusts much more quickly even on relatively small changes in throughput speed.

    This week I was helping a VERY lucky Barhatch Lane resident (on the much shorter distance lines there) where we managed to improve his downstream sync speed from 2511 Kbps to 2907 Kbps and the IP profile shot up from 2215 to 2564 within the hour. Note also that 21CN uses different IP profile numbers and a BT Speed test now shows a full down and upstream test result.

    Incidentally although the above example now uses the ADSL2 service it is often far better on long lines to insist on staying with ADSL1. I suspect this will be the case for virtually all of Ewhurst.

    In a similar Unbundled TalkTalk service in Coneyhurst Lane transferring from ADSL2 down to ADSL1 gave a synchronisation speed increase from around 600 Kbps to 1088 Kbps

    kind regards,

  6. David Nye says:

    Our O2 phone line is dead this morning, although broadband is still working. Just reported it to O2; I have not had to deal with their home phone support before, so await response with interest!

  7. David Nye says:

    O2 Phone still dead, broadband still working (just over 1Mbps). Had one automated apology “still working on the fault”, no other info at all. There’s no online reporting/testing/tracking facility, and they failed to contact me on the mobile number arranged when reporting the fault. So far it’s a pitiful service in comparison to past experience with BT. On the plus side, the phone call was answered quickly and I spoke to a very polite Scottish lad. But he had to have a “security password” before he could even log the fault report, and was unable to initiate a line test on the spot (just took details and passed it on). Promised a response within two hours, but all we got was a text with a fault number.

  8. David Nye says:

    O2 phone just fixed; I asked the engineer who called what the problem was… “broken wire in the exchange; someone was a bit clumsy”!

    It is now fractionally under 3 days since O2 acknowledged my fault report, which seems a lot longer that it has taken BT to fix similar faults on lines rented directly from them in the past. So I suspect that they leave faults on these “unbundled” lines for as long as they possibly can. Is there a 3 day service agreement for these? Might be a good reason to keep my business line rental with BT. What would the situation be on the proposed Vtesse service, I wonder?

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