If you are having problems with an existing broadband connection, your ISP will probably have provided some guidelines on what steps to take. Alternatively you can print off an online guide while your connection is working, so that you can refer to it when necessary. If you and your ISP are unable to resolve the problem, or you simply wish to ensure that your connection is as fast as possible, who can you turn to? In Ewhurst we are very fortunate that Walter Willcox is usually willing to investigate and help resolve such issues as a hobby, and only asks that his expenses are repaid in return. Walter can be contacted using our contact form. Alternatively, most local computer support companies will have some relevant experience and expertise, but bear in mind that the skill set of different individuals will vary. We are currently aware of only one such business actually based in Ewhurst; Mark Konieczko’s “mkpcs”, details follow below.
If you are considering a new broadband connection, or planning to switch to FTTC when it becomes available in Ewhurst, or cannot currently get broadband, then Walter would like to hear from you here.
For those who need broadband connection help on a commercial basis, or a variety of other IT services, Walter has personally recommended Tom Brook and Alan Oxford. Tom and Alan have extensive broadband experience, including local FTTC installations. They have been working in homes, small businesses and a few schools since 2004 and can help with PC, smartphone, email, setup issues, networking and broadband problems. This can include selecting the most appropriate service provider, help with ordering and fixing any problems after activation, including monitoring of the line. Telephone 01483 608080 or click Mouselike.org.
Mark Konieczko, an early member of the Ewhurst Broadband group, has now set up his own business, named ‘mkpcs’, to support residents and small businesses in and around Cranleigh. Mark has worked in the computer and telecommunications industry since the mid ’70s and offers a range of services including general PC and Mac support and repairs, advice and installation of home networks, iPhone and iPad repairs and setup. He lives in Ewhurst and will either visit your home or premises to resolve any problems, or work on them in his workshop, generally returning your PC, laptop, printer or iPhone within 24 hours. Mark’s wife Lynn, also works with him specialising in resolving problems with Microsoft applications. Lynn’s background is in banking and finance, and was, of course, the former owner of Cromwell Coffee House. You can reach ‘mkpcs’ at 01483 548987, or via their website www.mkpcs.com.