It appears that much of Ewhurst is without telephone and ADSL (non FTTC) broadband services today (16/01/2013). The BT service status page contains the following report:
Sat 12/01/2013 at 09:49 Due to suspected Cable Thefts & damage caused by 3rd parties, a small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing… Cranleigh – 01483 (estimated clear date 19/01/13) …
I can confirm that both our phone lines are out, along with Andrew’s, also in Horsham Lane. The lines were working yesterday, so perhaps this outage is due to further stolen or damaged cables last night. Luckily my “fibre” broadband connection is unaffected, and we have our usual poor mobile service, so I can at least continue to work.
Andrew reports that a BT man-hole cover near cabinet 19 was open this morning with no sign of BT works in progress. On inspection a large multi-core (copper) cable had clearly been cut, and another damaged cable end was visible. An ADSL service monitored by Walter is reported to have gone down at 3.30am this morning, so it seems reasonable to suggest that a cable theft was attempted here at that time. Please read the comments for Andrew’s full report and more from Walter. Andrew reported the dangerous open man-hole situation to a BT engineer in the area, so we hope that has now been rectified.
The “fix by” date given to BT customers today is 28th January, so this now seems unlikely to be the same incident referred to on the BT service page above.