We are aware of a number of sub-standard “fibre” broadband installations in the village. We strongly recommend that everyone checks the performance of their new FTTC VDSL service, using the official BT test at http://speedtest.btwholesale.com/. If the location is in central Ewhurst and the download speed is less than 30 Mbps then please get in touch using our Contact form and we may be able to offer help in improving performance. Further details can be found in these comments.
Please will everyone with an actual download speed on a “fibre” service below 15 Mbps, or an estimated download speed for “WBC FTTC” below 15 Mbps, also get in touch. We need to report all such lines to BT Openreach, since it is below the performance expected by Surrey County Council.
Be especially careful if your “fibre” broadband installation goes ahead whilst the phone lines are dead. Whilst it is likely to be very welcome to get back online at this time, you will not be able to check that the engineer has reconnected your phone line properly. You will then need to log a fault when all other phone lines come back on.
Walter also reports that BT have still not yet completed the engineering repairs promised for Peaslake Road.