BT have now confirmed our cable theft. Whilst I have not yet found this incident listed on any BT web site, the following report (which presumably came from BT) appears on the TalkTalk service status page at http://www.talktalk.co.uk/service-status/ as follows “16/01/2013 10:09 Openreach Copper Cable Break – Cranleigh Exchange – Some Phone and Broadband Customers are experiencing Loss of Service. Priority 3. Engineers: BT Openreach.” A New Scientist article last year reported that BT have systems to quickly detect the location of cable thefts, so it is puzzling that this information does not appear to be published on BT web sites and, even now, some service providers appear to know nothing about our problem.
The outage is likely to hit our local businesses financially, and cause worry to friends and relatives, especially because the phone seems to ring normally to any caller.
Walter has found notice of road-works on Cranleigh Road which appear to be related to the replacement of this cable. These are due to take place from today until Monday, so there may be some hope that services will be reconnected before the 28th. But presumably each line has then to be individually reconnected at each end.
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