Ewhurst Phones & ADSL Restored

Some Ewhurst telephone and ADSL broadband services have been restored this morning. Those confirmed so far are on cabinet 18. Thanks to the BT Openreach engineers for working hard to restore the cable and services as soon as possible in these horrible weather conditions.

Once the dial tone is restored it is advisable to dial 17070 to check the line is connected to the correct telephone number. This automated service should read your number back to you.

Did you catch the Eagle Radio broadcast on our cable theft today? I hear there was a BBC van in the village too!

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12 Responses to Ewhurst Phones & ADSL Restored

  1. Walter says:

    I have heard via a Zen telephone client that BT Openreach hope to have cabinet 20′s telephone and ADSL broadband services restored during Friday 25th January.

  2. Andrew says:

    The two BT engineers working down the pit opposite Gadbridge Lane (they are still there at 9pm!) say the first 400 wires were reconnected early this morning by another team and they are ‘dead-jointing’ the next 800.

  3. David Nye says:

    Andrew tells me that his line still has no dial tone, but it must have been reconnected, since his ADSL broadband connection is now working, albeit very slowly. We have yet to hear official notification that any services have been restored. It may be that faulty reconnections like this will only be dealt with once all lines are repaired, or perhaps it will be detected by an Openreach test in the mean time.

  4. Chris says:

    My phone is back on this am. They were working last night outside Bulls Head until at least 10pm in rotten weather. Fortunately I’ve had broadband throughout and a minimal mobile signal.

  5. Stephen says:

    Landline phones finally back yesterday. As a new fibre user with Plusnet since December I am pleased to say that I have continued to have high speed broadband throughout the crisis and by judicious use of Voip and Skype, have managed to avoid any disruption from the cable theft. Interestingly, one or two in Plough Lane and Larkfield were never cut off. Some result for all your efforts; thanks and keep it up.

  6. Mike says:

    Coneyhurst Lane has telephony again. Thank you and well done Openreach – credit where it’s due!

  7. Walter says:

    Indeed, given the logistics and the complexities involved these BT engineers are to be congratulated.

    However it is known that there are multiple E-side routes from PCP 20 to the Exchange and not all services even down Coneyhurst Lane are repaired. There is another known problem in Horsham Lane too.

    Given the weather it is also possible that there has been other cable damage so we hope BT will announce a time when they have repaired all the faults that they are aware of. Anyone still disconnected will then have to raise separate faults for individual lines.

  8. Walter says:

    Another line fed from the far end of Coneyhurst Lane was restored at 12:04:36 today.

  9. Walter says:

    It seems that most phone lines with their ADSL Broadband, even via PCP 20, have now been restored.

    Those awaiting a VDSL installation should now attempt to re-book an appointment if you’ve not tried recently. I am already aware of appointments on the 5th & 11th February. Please let me know of any others outstanding as well as the performance speeds of any services that have yet to be recorded.

    Kind regards,

  10. David Nye says:

    My “fibre” connection went down for a few minutes about 15 minutes ago. Don’t know if it was just mine or a more general outage?

  11. David Nye says:

    One of our neighbours in Horsham Lane reports that they were not affected by the cable theft; their phone number does not start “268″. If there’s another cable to the exchange, and it’s in the same ducts, why would the thieves not steal it at the same time? Too bulky or heavy for their truck? And how often do they come back and steal the cable from the same place again? Do we need to persuade the nearest resident or the P.C. to set up a camera?

  12. Andrew says:

    A man down the hole said they had taken three cables and we were lucky they hadn’t cut the fibre too as they have elsewhere.

    If you said that Larkfield were unaffected then it could be that they have simply routed an ‘E’ side pair from that cable to the ‘D’ side of the Horsham lane cable at some time as I know they had run out of pairs.

    I think the thieves knew what they were doing – find a large rural community which doesn’t have its own exchange and will therefore have long thick cables running to the neighbouring exchange e.g. Cranleigh.

    There are so many duct points between Cranleigh and Ewhurst that I think it likely we are targetted again. They could fit sirens in each cabinet/pit to sound if opened. They could put ‘redcare’ alarm monitoring on a pair which flags in a control room but by then it is too late!

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