It is somewhat encouraging to find the possibility of further improvement for the Ewhurst outliers, along with other long lines in Surrey, made in a newly published commitment from SCC. However, the same Superfast Surrey FAQ response states that the contractual 94% at 15+ Mbps only applies to “our programme deployment area” (also known as “intervention areas”), and not the “commercial roll-out” areas like Ewhurst, as was previously implied in private conversations. If accurate, this suggests that BT have no “defined speed” coverage commitments at all for the commercial areas, in this (or any other) contract, making the “99.7% access” headline claims even more misleading. This again underlines the importance of publishing the exact text of the relevant contract terms, but all our attempts to achieve this are still being blocked, even though both SCC and BT are claiming at meetings that “this information is already available”.
However, at least Ewhurst does now have this specific assurance from BT’s managing director of Next Generation Access, Bill Murphy, from this BBC interview:
BT admits that the upgrade in Ewhurst took “longer than it should” and that “there is still work to do”.
“There are about 5% of people in the village who can’t get the service but we are working on solutions to fix this.” said Mr Murphy.