Superfast Surrey Progress Analysis

The very helpful broadband experts at Mouselike have created an updated list of Surrey Intervention Area postcodes, with FTTC status, in a database and Excel friendly format. This data is published by Superfast Surrey in the form of their new postcode checker. The full BDUK project postcode list was first released at the Superfast Surrey launch event in February, but the updates made during and on completion of “phase 1″ were only published via the new version of their postcode checker. We can thus present what we believe is the first published statistical indication of progress at the end of phase 1, which was scheduled for completion on 30th September 2013.

Phase Postcode Count Fraction of Total
30-Sep-13 1119 14%
31-Dec-13 1900 25%
31-Mar-14 1626 21%
30-Jun-14 1718 22%
31-Dec-14 1384 18%

This means that 14% of postcodes in the “intervention area” were thought by BT and SCC to have “access to fibre broadband” as at 7th October 2013. Further cabinets are being enabled from time to time, so this figure will have improved significantly by now, and in total 39% of postcodes should be enabled by the end of the year. However, continuing lack of transparency means that we are unlikely to be given any indication as to numbers who find they are unable to order the service due to line length or quality, or those others who still cannot get a 15 Mbps minimum service.

The updated full postcode list is available here: Superfast Surrey postcodes

The Superfast Surrey team are now publishing newly enabled cabinets on Twitter. Unfortunately someone in the team has decided it’s a good idea to bombard their “followers” with photos of cuddly toys and other such frippery, so to filter this out use this link: Superfast Surrey Filtered Tweets

When using their postcode checker beware the trap I fell into recently. I pasted in RH5 6LX and the checker popped up a bubble saying “Status: You should have access by the end of December 2013″, and I used this information in the email I was writing at the time. In my haste I had not noticed that the pop-up heading was for RH5 6LZ, and in fact the postcode I checked was not found (i.e. in a “commercial” area). The checker seems to do this if you have done an earlier search and clicked around a bit. All the more confusing in the case because the postcode concerned is surrounded by “intervention” postcodes. My correspondent was confused by the result for a different reason; he (correctly) was not presented with the pop-up, but instead was faced by several markers on nearby premises surrounding his own. The area is sparsely populated, so it appeared to him that a few lucky neighbours had been selected somehow to receive FTTC. He did not reliase that each marker represents the centre of a postcode. If you click on the Satellite option for his map it’s easy to understand the mistake. If anyone from Superfast Surrey is reading this; please will you add some guidance notes to this otherwise much improved facility.

It seems that Surrey is the only such project which has been able to publish the full postcode list; see this Computer Weekly article and follow the links therein for juicy details.

This entry was posted in BDUK, FTTC Roll-out, SCC Broadband Project. Bookmark the permalink.


28 Responses to Superfast Surrey Progress Analysis

  1. David Nye says:

    It looks as though my analysis above has stung SCC into providing more information on their postcode check; this now shows little pie charts showing the proportion of postcodes in each phase for an area. When there is only one postcode at a particular spot on the map it just shows a colour coded pin. This is a great tool for checking progress, since you can drill down to the level of detail required. Unfortunately the performance of the tool does seem to have suffered as a result, but it’s a worthwhile trade-off in my opinion. Use the map in a full screen for best results; click the link at the bottom.

    EDIT: Now only available at http://www.superfastsurrey.org.uk/postcode and shows status as at October 2013.

  2. Walter says:

    I am sorry to say that the SCC postcode checker seems to have grossly exaggerated the availability dates. All the SCC postcodes I have checked in the Shere exchange area state they are to be available by 31st December. Although ADSL2 has now been enabled in the Shere exchange, providing an improvement of sorts for those close to the exchange, NONE of the 6 PCPs have any BT FTTC enabled dates yet. PCPs 5 Shere and 6 Farley Green don’t even have a FTTCabinet installed yet. Abinger Sutton exchange SCC postcodes also state December 2103 availability; this area is a little better with PCPs 1 & 6 in Peaslake showing BT availability from 31 December 2013, and PCP 5 in Abinger Sutton itself at March 2014 but BT do not have any dates for PCP 2 in Holmbury, 3 in Abinger Common or 4 in Abinger Hammer. Although BT do make rapid changes sometimes, it would seem prudent to assume that any without any BT availability date now are most unlikely to have anything before the end of the June quarter at the earliest.

  3. Walter says:

    Just to add that Forest Green is a tiny exchange with only a total of 240 premises as reported by SamKnows at http://www.samknows.com/broadband/exchange/THFTG
    However, this exchange doesn’t have any PCPs and is classed as EO (i.e. with Exchange Only lines, some of which are quite long) so can’t have a FTTC as currently designed. The SCC post code checker is less definite in this case only announcing that:- Status: You should get access by the end of 2014″. This seems unlikely to me, given the current progress.

  4. Phil says:

    The Post Code checker is working better today. The post codes are lining up much better in groups so you can identify the Exchange and the Cabs. Post codes are only included if covered by the Superfast Surrey project (intervention areas) and if the post code is not shown it is thought to be covered by the BT Commercial programme.

  5. David Nye says:

    Tom @ mouselike.org has provided a new list following the update on Monday. From this we can see that there have been only minimal changes, and the status of postcodes connected to recently enabled cabinets does not yet seem to have been amended. The following 20 postcodes near Oxted have been moved from phase 2 (December 2013) to phase 5 (December 2014):
    RH8 0SR
    RH8 0SS
    RH8 0ST
    RH8 0TA
    RH8 0TB
    RH8 0TD
    RH8 0TE
    RH8 0TF
    RH8 0TG
    RH8 0TH
    RH8 0TJ
    RH8 0TL
    RH8 0TN
    RH8 0TP
    RH8 0TQ
    RH8 0TR
    RH8 0TS
    RH8 0TT
    RH8 0TU
    RH8 0TW

    The status analysis becomes:

    Available now: 1119
    31/12/2013: 1880
    31/03/2014: 1626
    30/06/2014: 1718
    31/12/2014: 1403

    I’m checking one anomaly (TW6 3PF) which is excluded from the new totals.

  6. Phil says:

    The BT availability dates for the Oakwood Hill Exchange have altered today and now tie in with the Surrey postcode checker i.e. phase 2.

  7. David Nye says:

    The BT FTTC availability checker at http://www.dslchecker.bt.com has just undergone a major upgrade, at least for the phone numbers I have checked so far. You now get two distinct ranges for estimated speeds, both upload and download, instead of a single average figure. The two ranges are explained in the footnotes, but essentially compare what can be expected from a “clean” line in good condition, as opposed to one in poor condition or with “wiring issues” such as a “bridge tap” (an extraneous length of dangling, unterminated cable, usually left over from an earlier configuration). Thanks to Phil for tipping us off. The results page layout was actually modified in advance a couple of weeks ago, but the data update appears to have occurred over the weekend.

  8. David Nye says:

    The link to the postcode mapping system on the right hand side of pages on the Superfast Surrey web site has been replaced with a simple lookup function (thanks to Tom Brook for tipping us off). This may be a reaction to complaints about the poor performance of the mapping search function. However, the mapping system remains available at http://www.superfastsurrey.org.uk/postcode.

  9. David Nye says:

    The FAQ at http://www.superfastsurrey.org.uk/faqs/ has been greatly expanded since I last looked. The answers spell out the scope and targets of the project with much more clarity, and in some cases even indicate where these now fall short of the original ambitions.

  10. David Nye says:

    The simple on-site postcode checker appears to be more up to date (i.e. postcodes for recently enabled cabinets are showing “already available” here, but not on the mapping system), so it is likely that they have reverted to this due to difficulty updating the mapping system. Compare the results for GU5 0BP, for example. Thanks for checking this out for us Phil.

  11. David Nye says:

    Superfast Surrey have published this leaflet, which will be posted to premises in the intervention areas.

  12. David Nye says:

    Here is the covering letter which will be posted with the above leaflet.

    I had a bit of a moan about the lack of communication from Superfast Surrey, copied my email to Lucie Glenday, and magically received a link to their planned mailing a couple of hours later!

  13. David Nye says:

    Superfast Surrey has tweeted a link to a long list of postcodes which should now have access to fibre broadband. This is on their “tumblr” page at http://superfastsurrey.tumblr.com/ but as far as I can see there is no link to this from their main web site, so I’m not sure how people are supposed to find this information if they don’t use Twitter or do not have time to check every tweet. Unfortunately it is also not in a format which can easily be merged with the previous postcode lists, so I cannot yet update the progress analysis. I’ll re-post it here for convenience. Thanks to Phil for spotting it.

  14. If you live in the following locations please check the BT Wholesale checker which will be able to confirm if fibre has been run to the cabinet that serves your home. If it has then you should contact your preferred ISP who will be able to tell you how to change or subscribe to a service.
    In Bramley postcodes GU5 0AA GU5 0AB GU5 0AD GU5 0AH GU5 0AJ GU5 0BJ GU5 0BP GU5 0BS GU5 0BT GU5 0BW GU5 0DR GU5 0AE GU5 0AG GU5 0AL GU5 0AN GU5 0AP GU5 0AQ GU5 0AW GU5 0HH GU5 0HZ GU5 0JA GU5 0JB GU5 0JD GU5 0JE GU5 0JF GU5 0JG GU5 0JH GU5 0JJ GU5 0JQ GU5 0JS GU5 0LA GU5 0LB GU5 0LD GU5 0LE GU5 0LF GU5 0LG GU5 0LH GU5 0LJ GU5 0LQ GU5 0LR GU5 0LX
    In Cranleigh postcodes GU6 8LB GU6 8JT GU6 8JU GU6 8LL GU6 8NB GU6 8ND GU6 8NE GU6 8NQ GU6 8NR GU6 8NS GU6 8PX GU6 8PZ GU6 8QA GU6 8QB GU6 8QD GU6 8QE GU6 8QF GU6 8QG GU6 8QH GU6 8QJ GU6 8QL GU6 8QQ GU6 8SH GU6 8TT GU6 7DH GU6 8QN GU6 8QP GU6 8QR GU6 8QS GU6 8QT GU6 8QW GU6 8QY
    In Deepcut postcodes GU16 6JR GU16 6LQ GU16 6NW GU16 6PL GU16 6PT GU16 6PW GU16 6PX GU16 6YZ GU16 8YP GU16 8YQ GU16 8YT GU16 9UY GU16 9UZ GU16 9XA GU16 9XY GU16 9YE GU16 9YF GU16 9YG GU16 9YH GU16 6QA
    In Guildford postcodes GU1 3TF GU1 3TN GU1 3TP GU1 3TQ GU1 3TS GU1 3TW GU1 3XW GU4 8AN GU1 2RS GU1 2RU GU1 2RX GU1 2SA
    In Oxted postcodes RH8 0SH RH8 0SJ RH8 0SL RH8 0SN RH8 0SQ RH8 0SW RH8 0SX RH8 0SY RH8 9AD RH8 9BU RH8 9HD RH8 9HE RH8 9HF RH8 9HG RH8 9HL RH8 9HQ RH8 9HS RH8 9HY RH8 9JA RH8 9JB RH8 9JD RH8 9JE RH8 9DN RH8 9HJ
    In Woking postcodes GU21 6BH GU21 6BW GU21 6EJ GU21 6EL GU21 6EN GU21 6ET GU21 6HQ GU21 6JN
    If your postcode is not included above, and fibre broadband is currently not available to you, please bear with us. This is a huge programme reaching out to some of the most remote areas of Surrey which otherwise would not have received fibre broadband through commercial rollouts. We will continue to post updates to http://superfastsurrey.tumblr.com/ as and when they become available plus you can follow us on Twitter.

  15. David Nye says:

    Phil reports that several new Superfast Surrey cabinets have gone live in the last few days, including Billingshurst Exchange and postcodes listed at http://superfastsurrey.tumblr.com/. He says the Superfast Surrey postcode checker at http://www.superfastsurrey.org.uk/ is now being updated promptly. You can also follow their updates at https://twitter.com/search?q=%23sfsurrey&src=hash&f=realtime (note this is a new link which automatically includes all recent tweets, I think!)

  16. Walter says:

    Here’s a summary of the current position of a number of cabinets north of Ewhurst.

    A. Firstly, I should reiterate that, with the exception of those with substandard lines (**1) and capacity issues (**2) any subscriber within around 400 m of a fibre cabinet should be able to obtain close to the maximum speed of 76 Mbps download if they are prepared to pay premium prices. Those out to around 800 m should manage download speeds to the lower ceiling of 40 Mbps. From there out to around 1.5 km many should achieve reasonable speeds say down to 20 Mbps. Above 1.5 km more uncertainty is expected out to around 2 km and over that limit many will be unable to improve on their current ADSL speeds. A few obtain lower speeds than they had previously.

    **1 If you are unfortunate enough to have an Openreach contractor installation without the necessary test instruments, your line quality can’t be tested nor can anything more than an immediate speed test be performed. You then have to wait about two days before you can observe just how bad your line quality is for VDSL services; potential difficulties may follow in getting repair works undertaken as there is no Universal Service Obligation for any broadband service. If Openreach engineers do the installation themselves, they use their JDSU instrument to do a Pair Quality Test and a VDSL performance test too.

    **2 Very sadly we observe BT continues with their “least cost today” approach by only installing a single duct and a single set of 100 pair cables at every new SCC funded FTTCabinet, whether it is a Huawei 192 or 288 capacity cabinet. There is then potential for significant delays (of over 80 days in Ewhurst’s case) whilst the shortfall is re-engineered for the next 100 services. With a very few exceptions the FTTC cabinet capacity is often far below the number of lines within the PCP green cabinet so BT are then obliged to go to the expense of installing a second complete cabinet as they have had to do for two PCPs in Chilworth. I am unaware if the SCC contract caters for this situation as that capacity limit may not be reached before the contract expires in 2014.

    B. Bramley exchange is not yet complete with at least PCPs 9 in Shamley Green and 10 in Blackheath scheduled by BT for December 2013. However Blackheath fibre works are booked for the latter part of February according to http://roadworks.org/

    C. Shere exchange is scheduled for completion in December 2013 according to the SCC web site but cabinets 1 – Gomshall, 2 – Hound House Lane, 3 – Little London, 4 – Albury and 5 – Shere don’t even have any BT Wholesale dates forecast yet. Similarly for cabinet 6 – Farley Green with a SCC date of March 2014.

    D. Abinger Sutton has SCC dates of December 2013 for all 6 PCPs yet only PCP 1 for the north west of Peaslake has achieved that date**. 2 – Holmbury, 3 – Abinger Common, 4 Abinger Hammer have no BT dates at all even scheduled. 5 – Abinger Sutton is scheduled by BT for March 31 2014. 6 – central and south Peaslake is scheduled for 31 December and could well achieve that date as the fibre has presumably reached PCP 1 just up Hoe Lane by the junction. ** We are aware that one resident has started the VDSL service order process but has yet to receive an order confirmation or a delivery date.

  17. David Nye says:

    As well as repairing the storm damage, Openreach have managed to continue with the Superfast Surrey roll-out over the Christmas period. Simon reports that central Peaslake went live last week (Abinger cabinet 6), and Phil tells me that our close neighbours in Walliswood are also now able to order fibre services (Oakwood Hill cabinet 1).

  18. Phil says:

    Oakwood Hill Cabinet 4 is open for service today, covering Oakwood Hill village (Okewood Hill road) including The Punchbowl. Also Wormley cabinets 1 and 3 in the Chiddingfold area.

  19. Walter says:

    I see that the SCC data for those cabinets not completed by December 31 now say “Anticipated access by 31March 2014″ but many, including all Shere PCPs 1 to 6 and PCPs 2, 3 & 4 on Abinger don’t mention FTTC or any future date on the BT Wholesale availability checker. BT Wholesale frequently announce a future date up to 3 months in advance.

    Note also that “having access” just means all lines connected to a PCP with a FTTC and does not guarantee any VDSL service at all. E.g. the Post Office Postcode checker for GU6 7NT shows 10 addresses but those I’ve checked connected to the enabled Peaslake PCP 6 do NOT have any VDSL service available probably due to line quality and length.

    Finally there is possibly some confusion here http://t.co/3rcLZmuyT5 for those described as Gomshall but are mostly in Peaslake and connected to Abinger PCP 1 on 01306 there. PCP 1 in Gomshall is on the Shere 01483 exchange and has a Huawei 288 FTTC in situ but without any BT wholesale forecast date.

  20. Walter says:

    Re the above confusion I have researched the postcodes in more detail.
    I suspect this is a clerical error originated within SCC.
    GU5 9NZ is indeed Wonham Way, Gomshall but it is connected to PCP 1 on the Shere Exchange so isn’t anywhere near being available.
    All the remaining postcodes are in Peaslake and are connected to PCP 1 on Abinger Sutton Exchange so have availability now.

  21. David Nye says:

    Phil tells me that Abinger cabinet PCP 4 is now reporting FTTC availability, so the absence of RFS dates in advance does not seem to indicate that there is necessarily any major problem or lengthy delay. I guess that the situation on the ground is moving faster than the cumbersome Openreach reporting procedures can react.

  22. Walter says:

    I agree chaos continues on the Abinger Sutton exchange. Cabinet 5 in Sutton Abinger itself due bu March 2014 is also enabled but there are no dates even forecast for cabinet 2 in Holmbury St Mary nor Cabinet 3 in Abinger common.

    It seems that the secrecy means that we can no longer trust any forecast dates at all.

  23. Walter says:

    Now that we have reached 31 Jan 2014 the promised completion dates for PCPs 9 (Shamley Green) and 10 (Blackheath) ex Bramley exchange have disappeared entirely. We also know via the roadworks site that fibre works are planned for the Blackheath cable at the end of March 2014. I have seen both Huawei 288s are physically installed, so now it’s just a matter of waiting until they re-appear as having VDSL availability.

    Please note also that I was incorrect above in stating PCP 5 was available; it remains at March 2014.

  24. Walter says:

    Here is the text of a letter I sent to the Surrey Advertiser which has, I believe, been published in all editions today. It so happens that the Cranleigh edition also has an article covering the Sheltons distress which perfectly illustrates the difficulties I mention below.

    _______________________

    Rural Broadband
    As someone who has taken an interest in broadband provision, especially in rural areas, I read the report, on page 3 of the edition of Friday January 17, of Superfast Surrey’s progress in rolling out “high speed fibre broadband” with interest.

    I think that readers should be aware of the way that the numbers reported to have access to the new technology are calculated by SCC and their contracted partner BT. The figures are based on those able to order the new service. However, many of the 370,000 homes and businesses will still be connected on long poor quality metallic telephone lines (despite the term “fibre broadband) and will not be able to obtain a “high speed” connection. In addition, even if it is worthwhile for a resident or business to connect, the installed ducting, cables and cabinets will not support all 370,000, each upgraded cabinet being initially equipped with ducting and cables to support approximately one third of the premises. I have yet to discover any SCC-sponsored cabinet with more than a 100 pair cable set installed. Significant delays will be experienced when, in any particular location, the capacity limit is reached and further street works to install more infrastructure, including even more street cabinets, will be required. For the tax-payer funded Superfast Surrey project it is not clear who will pay for any such upgrades to meet demand after 2014, when the SCC project completes.

    Perhaps it will be possible for SCC/BT to respond to these points via your newspaper ?

  25. Walter says:

    http://superfastsurreyupdate.org.uk/emailer_newsletter.html#final

    It looks from the extract below from the latest Superfastsurrey newsletter (from the link above) that they are becoming less optimistic about the final x%! No mention of Fibre on Demand (FTTPoD) either. Are they beginning to realise that they have been sold a pup? You may recall that our final few with nothing amount to over 60 and there are many more with sub 10 Mbps throughput speeds. I have added further comments in curly brackets below too.

    What about the final few?
    The majority of premises in the Superfast Surrey programme area will be served by our new network which involves the installation of fibre from an exchange to a cabinet (FTTC). FTTC fibre broadband currently enables an up to 80mbps broadband service, though this will depend on how far away you are from the FTTC cabinet and the quality of your landline.
    {I.e. the New network is only the fibre part. Note also that BT’s subcontract installation staff can never do a pair quality check as they don’t carry any instruments. Line faults remain undetected and can’t be identified by the end user as the modem’s performance data has been deliberately hidden from view. The end user therefore has monumental struggles with their ISP to convince them to get an Openreach repair visit organised.}

    The signals from the FTTC cabinet travel to a property down the existing copper lines. There are many factors that can impact on the broadband speed that a home or business may receive, and the physics determine that the further away you are from a cabinet the slower the fibre broadband services will be.
    {However a bad quality line and poor wiring within the house both can have disastrous effects on throughput speeds AND NEITHER are normally BEING ADDRESSED DURING INSTALLATIONS }

    In our deployment area of more than 84,000 homes and businesses, we estimate that about 6% (approximately 5000 homes and businesses) may not be able to reach 15mbps download speeds. Until a cabinet is live it is not possible to determine exactly which homes and businesses may fall into this category. Some ISPs do offer a fibre service for speeds less than 15mbps but there may be a small percentage of homes and premises which will be unable to obtain a fibre service from their new FTTC cabinet.

    {It will also be impossible for all 84,000 homes to obtain a service as the installed equipment can’t cope with those numbers. SCC are actually quite wrong stating they can’t estimate how many homes are so deprived. BT already have comprehensive performance data which they sometimes publish many months in advance and as soon as a completion date is announced. E.G. for the Volunteer at Sutton Abinger:-
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number 01306730985 on Exchange ABINGER is served by Cabinet 5
    Featured Products

    Downstream Line Rate(Mbps)

    Upstream Line Rate(Mbps)

    Downstream Range(Mbps)

    High Low High Low Availability Date
    FTTC Range A (Clean) 68.1 50.7 20 14 – 31-Mar-14
    FTTC Range B (Impacted) 57.4 32.3 20 9.9 – 31-Mar-14

    WBC ADSL 2+ Up to 17 – 10 to 19.5 Available
    WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
    ADSL Max Up to 8 – 7 to 8 Available
    Fixed Rate 2 – – Available
    Other Offerings
    Fibre Multicast – – – 31-Mar-14
    }

    Unfortunately there is currently no technical resolution to this. Superfast Surrey will continue to work with communities, BT and other ISPs to identify any new innovations or alternative solutions that could be implemented to improve speeds and offer the opportunity to access a faster broadband service for those premises affected in our deployment area.

    {There is no BUSINESS resolution as SCC chose to accept BT’s FTTC offerings with its limitations, but it is widely known that the only sensible medium term solution is to deploy fibre to the home. See the expert opinion at:-

    http://www.youtube.com/watch feature=player_detailpage&v=FCPIxg1u6Bk&t=2087

    and then the example here:-
    http://www.youtube.com/watch?v=DXYaAd5ubok&feature=youtu.be

    }

  26. Walter says:

    I thought you might like to see a letter my friend David Cooper has written to “Superfast Surrey”, Lucie Glendale and Benn Skip all at SCC. With David’s permission, I will publish data from the reply when it is received too.

    Just to explain a little more on the capacities; I believe all three Ewhurst cabinets were only provided initially with one 64 channel line card and one set of 100 pair tie cables connecting the old to the new cabinets. For example Cabinet 20 was enabled in mid October 2012. By december it had run out of capacity and delays ensued whilst a second line card was added. In early 2013 further delays were experienced whilst BT installed another inspection pit bridging the old GPO duct and the single new one recently installed; a second set of 50 pair cables were then installed so that the final 28 ports could be utilised. That seemed to provide sufficient lines up to mid July 2013. There then followed long delays whilst a third set of 100 pair cables were installed. BUT even now, in February 2014, BT seem to be falsely claiming that a resident’s line is too long, despite the fact that all the close neighbours and some much further away on the same cable have VDSL services.

    It would appear that there is a technical difficulty preventing the commissioning of the second pair of line cards, their connecting jumper cables and new connector blocks. We must question whether the inordinate delays are due to a projected lack of return on the investment required for duplicate cabinet installations, or whether it’s purely a total overload of installation resources.

    It is also interesting to note that all the Huawei cabinets (that I have seen) being installed under the SCC / BDUK contract are fully equipped with all cards, internal cables and connector blocks, but still only have one set of 100 pair tie cables in one duct.

    ________________________________________

    Dear SuperfastSurrey,

    I have been following the Public Accounts Committee meetings with BDUK and BT and hope that you may be able to answer my question. To explain, at the latest PAC meeting on the 27th January 2014 a question about whether the local authority superfast deployments are based on the same technical and commercial parameters as BTs commercial deployment was answered by Sean Williams, who said:

    “Yes, the technical configuration, the cost structures, our suppliers and the rates, are the same in our commercial footprint as in the BDUK areas. They are highly sensitive pieces of information for our businesses.”

    I know that BT initially deploy ducting, cables and cabinets to cover approximately one third of the premises. Some areas in Surrey, within BT’s commercial footprint, are experiencing extreme delays and inaction from BT while waiting for the initial limited capacity to be increased and it seems that BT may be reluctant to increase it for a small number of extra premises. The increase in capacity in many cases requires further street works to install more ducting, cables and sometimes an additional cabinet. The delay is what we may expect from a commercial company without any competition.

    However, my concern is that we are continually told by SCC that in excess of 99% of premises will have access when the project completes later this year. Therefore my questions are;

    1. Given that BT as a matter of policy only initially deploy infrastructure to cover approximately one third of premises, who will pay for the capacity to be increased after the contract completes and who will make sure it happens in a reasonable time and it works?

    2. Are there any safeguards in the SCC contract with BT to ensure that the investment of public money actually secures access to greater than 99% of premises.

    I look forward to your reply.

    David Cooper

  27. Walter says:

    The BT Wholesale checker reports that ONLY PCP 4 in Albury off the Shere exchange has VDSL services available.

  28. Walter says:

    Cabinet 5 in Abinger Sutton is now ready for service.

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