Most construction work on our pure-fibre network, including the Pitch Hill area, had already been much delayed by the high rainfall over the winter. Box Broadband have recently issued the following statement:
In this time of uncertainty regarding COVID-19, at Box Broadband, we are committed to protecting our customers and employees.
For the time being, all customer visits and installations have been suspended on the advice of the government, and we are reviewing the situation daily.
New internet installations, and wireless extender installations are not currently taking place. The only time an engineer will visit your property is to setup your telephone service in the event that your phone number transfers to us in the near future. These visits will only be to deliver a small adapter which will be left on your doorstep or posted to you. The configuration required will be done remotely and our engineers will arrange this with you.
Our technical team are still fully operational and available by email and telephone during this time. They’re also available to be mobilised in the event of any major outage.
The safety of our customers and employees remains our number one priority and we are continuing to closely follow the advice of Public Health England and the UK Government. We will continue to inform you with latest updates through email, social media and website updates.